Sunbeam 6900 - Intermittent prob with Steam

Honest_Gaza

I've had this beast for about 4 weeks and an intermittent problem has developed in the last week.
A standard feature of the EM6900 is when not used for a period of time it goes into "stand-by" mode.  A simple touch of a button, and all is good for resuming the operations of the machine.

However, if I completely "power-off" the Machine, then there is no guarantee that the Steam Wand will be operable when I turn it back on.  The espresso, and hot water functions are still working (separate pump), but the Pump supplying the Steam function remains silent.  So far, I've found that turning it back off and on again after 20mins - 40mins....it works ok, but obviously this is not ideal. :-/

This morning I rang the Sunbeam Helpline and explained the situation.  Here is where I was taken by surprise.  After listening to my description, they immediately advised that they will arrange for a courier to pick up the machine and take to their Service Centre.  My only problem with that is that I then had to tell them I am going Interstate for a week.  Sunbeam then offered to delay the courier until my return.  Can't complain about their service.

I'll let you all know what eventuates once I get back and they take the beast away for testing.

Honest_Gaza

Sunbeam picked up the machine on Thursday 6th October via courier and it was returned to me yesterday via courier. Certainly can't complain about their service   I had been using "old smokey" my $129 machine during the time my new one was with Sunbeam.  Now I have to get used to frothing with the new beast all over again. I guess now I just have to wait and see if the intermittent fault has been fixed.

Honest_Gaza

Looks like the problem hasn't been fixed....I've been using it for less than a week since it came back from "repairs".   Oh well....another call to Sunbeam tomorrow so they can come and pick it up again. NOT HAPPY JAN !!!  >:(

Unknown

Boy am I glad I didn't go through with the temptation to go cheaper and get the EM6900.. Good luck with the steam problem HG.. let us know the outcome. PAULIE

Honest_Gaza

Rang Sunbeam on Monday morning...they organised courier for Monday afternoon. Now I'm just waiting...waiting...waiting...

Honest_Gaza

As per previous post, Sunbeam picked up the machine on Monday.  I got a call from them today advising that the repairs had been completed and they would courier it back out this afternoon (apparently, they replaced the thermostat and steam pipe). Quick turnaround   The way I figure it, I've let them have 2 goes at this....if the problem occurs again, then 3 strikes and they're out ! So, fingers crossed, I'll be taking it for a thorough test drive over the coming days/weeks.

Honest_Gaza

Beautiful cappucinos last night....same again this morning. Will continue to keep my fingers crossed.

Honest_Gaza

Well it's been just over a week now....still working strong....I hope it continues.