Hi Gize, back again. Sorry for my unavoidable absence. Well, firstly, thanks for the replies. Kosmo's description and video are great. I've taken heed and am starting to make some headway. My barista skills are definitely very pedestrian and this new semi-pro machine has highlighted my lack of skills very well 😢. 98% of all my coffee making forays involve 400ml of milk (2 x 200ml cups). I've seen instant improvement since taking each person's advice - mostly saying the same thing in multiple different ways. I do think, after reading "Fresh Coffee's" post that 4 holes in my steam wand is a bit ambitious of Profitech, and I think there is a 2 hole tip available for it. Heating just 400ml of milk causes the steam temp to drop more than 15°C and the steam pressure to drop more than 0.5bar. I must admit that my wife and I like hot coffee, so I'm heating it to 75°C. The machine itself is a pure delight to behold, despite a few minor design gripes. It all works a-treat, but there are a couple design "features" that leave a little to be desired. On the +ve side: 1. Fit and finish is beautiful ^-^. 2. The rotary pump is quiet and very powerful. I reckon it'd force water concrete if I tried. 3. If one is only making water based drinks the steam boiler can be switched off, independent of the water boiler. 4. All the stuff to plumb both inlet and outlet come standard, or you can use the 3l water tank. 5. It makes more steam and hot water than the "Flying Scotsman". On the -ve side: 1. There 2 electrical switches on the front panel below the lip of the spill tray. They do their job, but position .... ? 2. On electrical switches, the on/off switch is also on the front panel below the various water outlets. 2. Filling the water tank is a little difficult, especially as my machine is in a purpose-built nook. 4. There are several example of "Germlish" (like English, but in German) in the book which give misleading info, and in some cases completely wrong info. However, not-with-standing that, I'm in love!!