Just to clarify. Except in cases (not common) where an international warranty covers some piece of equipment: a) Anyone that privately imports something into this country has no warranty, unless he/she wishes to make a claim against the business from whom he/she purchased the item, overseas. If the vendor is reputable he/she may provide a replacement for any part that failed during whatever period the item is covered for in the country the sale was made. The warranty cant help but be of “limited” nature...ie, if anything, it will be restricted to providing a replacement part....and will not cover the cost to diagnose and fit the part. b) For a commercial importer, under Oz law the importer is deemed to be the manufacturer's representative, so the warranty in this country is the commercial importer's responsibility. IT ONLY COVERS ITEMS IMPORTED BY THE IMPORTER. Ie, any private importer that bypasses an Australian commercial importer and grey imports something OR, anyone that imports something where there is no Australian importer....sorry take it up with your vendor o/s. As there is no warranty in this country for items that have either bypassed an Oz importer or there isn't one, a repair workshop has no legal problem in charging to repair a machine that someone brings in. My own workshop is happy to work on anything even if it was purchased elsewhere...and even if it has an Australian commercial warranty from someone else. If the client wishes to have us repair his machine and is willing to pay, there is no problem. If the problem is warrantable, it is his choice to take it up through the proper channels but either way, the workshop gets paid because the warranty apparently being offered by someone else, has nothing to do with a private workshop. There is no legal problem. Jack brought in a number of machines and sold them at retail. He is responsible only for machines he imported and sold on (including one to me). Commercial importers have a legal requirement to hold spare parts to service the machines THEY import, for a period of I think...8 years. If people have to buy parts from O/S it could mean the parts stock here have been exhausted or the machines are older than 8 years. Otherwise just like everyone else, the obligation/requirement is there to carry enough spares at least for his own imports....I am not speaking for Jack, I am just telling you the way it is supposed to go. I have no idea if the Ponte Vecchio company is still around but if it is and I couldnt get a spare part locally, I would be asking them directly the closest place where I could buy the spare. It could be an american company but it could just as easily be an Italian company or the PV company itself. I don't know any reputable professional espresso machine service agent that needs a wiring diagram to be able to repair a machine, although I cant tell you how many times people that are not espresso machine repairers have sought to obtain a “wiring diagram” including sparkies. Sparkies are not professional espresso machine repairers, just as professional espresso machine repairers are not sparkies ! Sparkies usually don't understand espresso machines, so they ask for a wiring diagram. It is not their field, and in 99.9% of cases, a wiring diagram is not required for a pro to repair a machine. Have tried to cover off your points comprehensively, hope that helps.
